okbaze Privacy Policy: The Data Behind Your Account

This page explains what okbaze records when you open an account, how that data is used for deposits and withdrawals, and what you can ask us to correct or delete. It covers okbaze.asia, the okbaze app and our live chat.

Applies to okbaze app 3.5.5 · 32 MB Live chat open 24/7 Players aged 18 and over

The Details okbaze Asks for at Sign-Up

Registration starts with one field: your mobile number. We send a one-time code, and that number becomes your login. Everything else can wait until you are ready to move money.

Before your first withdrawal we need your full name, your date of birth and a clear photo of an ID. The date matters because okbaze only accepts players aged 18 and over.

What okbaze holdsWhy it is neededWho can open it
Mobile numberLogin, one-time codes, deposit alertsAccount and payments teams
Full name and date of birthAge check and payout name matchingVerification team
NID, passport or driving licenceIdentity check before the first withdrawalVerification team only
bKash, Nagad, Rocket or Upay numberSending deposits back out and paying withdrawalsPayments team
Device model and app versionFixing login and loading faultsTechnical support
Live chat transcriptAnswering your follow-up questionsSupport agents on shift

Nothing in that table is optional once you request a payout. If a document is blurred, okbaze asks for a second copy, and the review is usually finished within 2 hours.

Why okbaze Keeps Each Record

Every field has a job. When the job ends, the record goes with it, unless a financial rule says otherwise.

  • Age and identity. To keep under-18s off okbaze, and to make sure a bonus is not claimed twice by relatives sharing one phone.
  • Money movement. To match a ৳300 deposit or a ৳700 withdrawal to the right person, and to respect the ৳95,000 daily withdrawal ceiling.
  • Bonus checks. To confirm a 22x wagering requirement has been met before bonus winnings are released.
  • Fraud and multi-accounting. To spot one person running several okbaze accounts from the same handset.
  • Support history. To read your last message before replying, so you never repeat the same story twice.

Payment Data and What bKash or Nagad Sees

okbaze never stores your bKash PIN, your Nagad PIN or your wallet balance. When you deposit, the wallet confirms the transfer and returns a reference number. That reference, the amount and the time are what we keep.

Timing you can expect

Deposits normally land in 6 minutes, and withdrawals are processed in about 24 minutes. The slow case is the first payout, which waits for the 2-hour identity review before it is released.

Your wallet provider keeps its own records and answers to its own rules. okbaze can only see what the provider sends back to us, and we cannot read your wallet history or your other transactions.

Cookies and the Log Files Behind the Lobby

The site sets a small number of cookies. One keeps you signed in, one remembers your language and currency, and one protects forms against cross-site requests. Clear them and you simply log in again.

Each visit also writes a log line: IP address, browser, screen size and which games loaded. okbaze uses those rows to trace faults in the 2,800-game lobby and to block login attempts from unusual locations.

We do not sell profile data. okbaze does not run third-party advertising cookies on the game pages, and you will not see a banner asking you to accept marketing trackers.

Which Teams and Partners Can See Your File

Access inside okbaze is limited by role. Support agents see your name, number and chat history but not your ID photo. The verification team sees the documents. Only the payments team can open a wallet reference.

Game suppliers such as Evolution, JILI, Spribe, Playtech, JDB and Ezugi receive a session token and the round result. They do not receive your name, your phone number or your ID.

Outside those groups, okbaze shares data only when a court order, a regulator or a payment partner's fraud unit asks for it in writing, or when we must answer a legal claim.

Your Rights Over the Data okbaze Stores

You can ask for a copy of what okbaze holds about you, ask us to fix a wrong spelling or an old address, or ask us to close the account and delete what we are allowed to delete.

  • Copy of your data. Ask in live chat and the agent sends the summary to your registered number.
  • Correction. Name and date-of-birth changes need one clear photo of your ID, nothing more.
  • Deletion. We remove profile, chat and device data, but keep deposit and withdrawal records that financial rules require us to hold.
  • Marketing. Tell support to stop bonus SMS and push messages. Account and security notices still arrive.

Closing your okbaze account does not cancel a pending withdrawal. Let that payout finish first, then ask for closure.

How okbaze Locks Down Transfers and Storage

Traffic between your phone and okbaze runs over HTTPS. Passwords are stored as one-way hashes, so no member of staff can read yours, and ID images sit in a separate store with stricter access.

Every staff view of a document is logged with a name and a timestamp. If you think someone else has used your account, change the password inside the app and open live chat, which runs 24/7.

If okbaze Updates This Policy

This page always carries the current text. When a change affects what okbaze collects or who receives it, we post a short note in the app inbox and in live chat before the new wording starts.

Small wording fixes appear without notice. Continuing to use okbaze.asia after a change means the new version applies to your account.

Privacy Questions Players Send to Live Chat

Does okbaze ask for my NID before I deposit?

No. You can deposit with bKash, Nagad, Rocket, Upay or a bank transfer and play without sending an ID. The document is only requested before your first withdrawal.

Can I deposit from someone else's bKash number?

No. The wallet name must match the name on your okbaze account. Mismatched names are the most common reason a payout is held for review.

Does okbaze keep my live chat messages?

Agents read back through recent chats while your account is open, which is how a shift handover avoids asking the same question twice. After closure we keep only what financial record-keeping rules require.

How do I send a data request to okbaze?

Use live chat and ask for a privacy request. The agent opens a ticket against your account, and you get the answer in the same chat window. There is no form to print and no email to send.

Still unsure about a line on this page? Ask in live chat before you sign up, or read the step-by-step okbaze register guide first.